Please review, Setting Any Controller, which provides the methods to setting the different controllers (or dial) on the unit.

Please take the following steps during your next visit:

1. Take a phone charger or something to use if an outlet test is needed

2. Plug in the unit and turn on to see if it powers on.

a. If it powers on, set the unit to 36 degrees and see what happens (attached is ‘Setting Any Controller’).

                         i.  Can you hear the unit ‘running’?

                         ii.  What temperature does the digital display show once plugged in? Take one picture of the display once powered on

                         iii.  What temperature does the digital display show after you have set to 36 degrees? Is the number flashing?

                         iv.  What temperature does the digital display show once after being plugged in for 10 minutes?

~ Take one picture of the display after 10 minutes of being plugged in

                         v.   After 10 minutes, do you feel the unit getting colder on the walls of the unit?

                         vi.  If nothing happens after 10 minutes, wait another 5-10 minutes for the temperature to drop and/or feel cold to the touch. 

3. If the unit does not turn on, please use the item that you brought to test the outlet. We want to eliminate the outlet as the issue. If you determine that the outlet is not working, please ask store personnel to use another outlet only to troubleshoot the unit. Let them know that you will report that the outlet needs repair and that you do not plan to leave the unit plugged into the alternate outlet, this is just so you can test the unit that day.

a. Once you find a new outlet, please resume the troubleshooting above.

4. Before leaving the store, please complete the following:

Note the current unit location – IDEALLY off the floor and in the back room. The unit should be moved to the back room but if the store does not have any room for the unit in the back, you can leave on the sales floor.

a. If left on the sales floor, an explanation of why and the department, aisle number and/or store area is needed.

5. Place a SIGN on the unit that says ‘HOLD FOR REPAIR’

a. Take a picture of the Serial Number on the back of the unit.

b. Alert management of the unit’s current situation, location and why it is not on the sales floor (or if on the sales floor, why it is not in use).